Perhaps more important is the need to properly train users on how to safely conduct both one-on-one and group Zoom sessions. This is a great step forward in the never-ending battle to protect Zoom customers from data loss, theft and invasions of privacy. To ensure that the latest security patches are installed, Zoom recently announced the ability to perform automatic updates to its client software. Zoom quickly addressed the issue, but the episode illustrated the fact that all software-based tools have security shortcomings that bad actors seek to identify and exploit. In early 2020, when Zoom was struggling to keep up with massive customer growth, investigators discovered the encryption implemented within the platform contained flaws that allowed sensitive customer information to leak out. Let's explore this topic in a bit more detail. And, although Zoom - as well as other providers - took steps to beef up precautions, many still ask this question: How secure is Zoom video conferencing?

It didn't take long for stories to surface detailing how easy it was for hackers to derail virtual meetings by inserting explicit and distressing images into users' video conferencing feeds. Because time was of the essence - and because the video conferencing market overall was caught off guard in terms of demand for its communications services - platform security wasn't as airtight as it might have been.

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